Workflow Automation & Integrations - Keep work moving between your tools.
Connect your business systems and automate the work between them. From incoming enquiries to internal reporting, we build integrations and AI workflows with clear records, review points and reliable ways to handle exceptions.
Who it’s for - One process, properly connected.
Begin with known inputs, a useful output and the people responsible for the work.
For teams copying information between tools, chasing updates or preparing the same records by hand.
Map the process
Identify the steps, systems, owners and exceptions that matter.
Connect the tools
Build the agreed connections around available APIs, data and permissions.
Handle the decisions
Use rules for predictable steps and AI for interpretation or drafting where useful.
Make it operable
Provide activity records, failure handling and guidance for the team looking after it.
Example workflow - Handling an incoming enquiry.
An illustrative workflow with a deliberate review step.
Collect the details
An email enquiry supplies the information needed for the next step.
Prepare the work
The workflow records the details and prepares a draft for the right colleague.
Review the next action
A person checks the draft and decides what should be sent.
Test the ordinary path and the exceptions.
A useful automation needs a clear way to recover when a step fails.
Agree the boundaries
Define inputs, outputs, access and the decisions requiring review.
Build and exercise the flow
Test representative work, retries, missing information and failure paths.
Hand over operation
Document ownership, monitoring and how the team handles exceptions.
Keep important actions visible.
Permissions are scoped to the workflow. We agree where approval is needed before messages are sent, content is published or important records are changed.
Quote the defined workflow.
We price the agreed implementation and explain third-party charges, hosting and ongoing care separately.
Experience connecting working systems.
Our Avid TCG work connects an existing product catalogue to a new storefront, with synchronisation and controls for a staged move.
Read the Avid TCG case studyBefore we connect your systems.
Can you work with our existing tools?
We assess their interfaces, permissions and data before recommending how to connect them.
Does every step need AI?
No. Predictable steps can use ordinary rules. AI is considered where interpreting information or preparing text helps.
What happens if a step fails?
The design includes agreed retry, notification or manual recovery paths, tested alongside the normal flow.
Products & services - Other ways we can help.
Some projects need more than one service. Start with the part that matters now and agree any further work as the picture becomes clearer.
Bring us a task your team repeats.
Tell us which tools are involved and where the process gets stuck.